PrimeContact: Patient Communication Services

Next Generation Appointment Management

Did you know?

Between 18% - 22% of physician’s appointments are missed without appointment confirmation.*

Charging patients a penalty is one way to deter missed appointments, however, that could reflect negatively on patient satisfaction. PrimeContact offers cost-effective solutions to help ensure that your patients arrive on-time for their scheduled appointments. Our call center is staffed with live agents, but we also offer automated services to allow your practice the flexibility it needs.

4 missed appointments per day (valued at $150 each) =  nearly $140,000 in lost revenue!*

PrimeContact provides you with secure messaging solutions that improve office efficiency, enhance the patient experience, and increase overall patient loyalty. While most messaging systems include expensive capital outlays for equipment, PrimeContact is a managed software solution that only requires internet access. Appointment confirmations will lower your no-show rate which in turn will increase your bottom-line.

*Research from Medical Group Management Association (MGMA)

  • Patient Reminders Up to 10 Times Daily Between 12pm-8:30pm
  • Voice Messages Recorded by a Live Agent
  • Caller ID Displays Your Practice'sTelephone Number
  • Patients Can Confirm, Cancel, or Reschedule Appointments
  • Customizable Patient Surveys
  • Emergency Notifications to Staff and Patients
  • Personalized Greeting Messages
  • Basic Call Reminder
  • Customized Call Reminder
  • Call Reminder with Touch Tone Responses
  • Reminder Call with Call Transfers

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