On November 2nd, the webinar The Critical Role of Revenue Cycle in Elevating the Human Experience in Healthcare took place to share the primary considerations and takeaways from the investigation about the critical role of revenue cycle in the patient experience.
The webinar continued with the participation of expert panelists, including Tina Thomson, Health Prime’s Director of Business Development & Specialty Markets.
Read more about our partnership with The Beryl Institute in our press release Health Prime Announces Strategic Partnership with The Beryl Institute.
The revenue cycle is critical to the overall healthcare experience, encompassing all patient interactions during their healthcare encounters. It is also an integral part of the patient journey and central to defining their experience.
Above all, improving the revenue cycle from front to end will decrease the administrative burden for physicians and staff. This will allow healthcare teams to focus on what matters most: patients.
“Focusing on the patient experience can help us innovate the practice, improve the care, and look at the overall patient outcome and how they feel with the whole process. It allows the patient and the physician to get more of a team approach to their healthcare and a more holistic view of the patient”, Thomson said.
Some of the key takeaways from the webinar were:
- Establish and build from a foundation of partnership.
- Make the complex system simple and accessible.
- Commit to a focus on advocacy.
Rethinking the revenue cycle from the outside in is critical. Therefore, we must do so with the voices of those who engage daily. This will help practices be transparent and aligned with best-served communities and patients.
To integrate revenue cycle efforts into an experience strategy, reframe revenue cycle teams as financial advocates and involve patients’ and families’ voices in process improvement. These tangible actions help align financial processes with the overall patient experience.
As stakeholders in the revenue cycle, we must integrate optimized workflow processes to enhance patient outcomes. Focusing on efficiency and effectiveness will drive better patient and healthcare provider results.
“Even though we are an RCM company, we focus on patient outcomes. We are always working to exceed the expectations of those we work with. Physicians want their patients to come back to their practice”, Thomson explained.
Read more about this topic on the TBI white paper or the webinar recording.
At Health Prime, we believe in educating patients to help them get the information they need. Becoming a financial advocate rather than a collector and reframing the revenue cycle mindset is essential to delivering an outstanding customer experience. We provide patient care through our support programs.
Some of our solutions focused on improving the patient experience include our Patient Service Center, where our bilingual agents can communicate with Spanish-speaking patients in their native language and advocate for them with the practice on a patient payment plan or an issue with a particular bill.
Another solution to improve the physician-patient relationship is our transcription solution, vScribe. We offer our providers the luxury of medical charting through our transcription services. This service uses a digital recording or tick sheet. This way, physicians can spend more time focusing on their patients instead of a laptop or other device during the visit.
Learn more about how we can help you optimize your revenue cycle, ensure you are getting paid for your work, and focus on patient experience by emailing us at [email protected].
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