Salisbury, Maryland, Family Practice
Optimizing Practice Success through Health Prime’s Unique Technology, Data and Expertise
For more than two decades, this Maryland-based family practice operated efficiently. But its physician owner wanted better. With technology-powered solutions and services from Health Prime, the practice is enhancing processes, reducing technology costs and optimizing revenue while maintaining the highest levels of service. As a result, it has positioned itself to thrive for decades to come.
Business Critical Needs:
- Reduce patient no-shows
- Decrease technology costs
- Improve process for generating patient statements
- Optimize revenue through better coding practices
- Upgrade revenue cycle management
- Maintain high levels of patient care and service
About the Practice:
- 21-year-old Salisbury, Maryland, family practice
- One location
- One physician
- Two physician assistants
- 8,500 patient visits annually
- Health Prime partner since 2004
Results Delivered by Health Prime:
- Established effective protocol for patient notification of no-show fees resulting in 50 percent reduction in no-shows (to under 8 percent)
- Moved to more effective claims submission clearinghouse
- Streamlined patient statement generation and reduced staff administrative work
- Improved coding practices
- Increased year-over-year charges by 11 percent
- Increased year-over-year payments by 14 percent
- Increased payment-to-charge ratio by 2 percent
- Reduced primary insurance accounts receivable over 90 days to 1 percent
- Seamless transition from former revenue cycle management provider
Health Prime Solutions Used:
PrimeRevenue
Revenue cycle management (with eligibility verification services) that alleviates administrative burdens and streamlines and transforms complex revenue cycles from end-to-end. The result is increased revenue, reduced costs and enhanced patient experiences.
PrimeConsult
A comprehensive practice management consultation solution focused on improving the financial and operational performance of health care organizations. HP’s team of physician and health care management experts uses proven, data-driven methodologies to assist with strategic budgeting and growth planning.
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