“It’s made our life so easy. That chronic, persistent insecurity about rejections, denials, how much money would be left on the table is all gone. Now we just focus on being providers of medical care to our patients.”
– Dr. Narish Parikh
Multi-Specialty | 22 Providers
Georgia Clinic has a simple goal: provide the best possible care to patients in a timely fashion. Dr. Naresh Parikh, a cardiologist who has been treating patients for over thirty years, notes that his staff and clinicians take great pride in being accessible to their patients and other referring doctors. But he notes that sometimes the uncertainty surrounding the cost can act as a deterrent for those who need treatment.
“We have 300-400 encounters per day, and any time a patient doesn’t understand their health plan, their deductible, or their out-of-pocket responsibility, it can lead to confrontations later in the billing cycle,” he explains. “It’s so important to take care of it upfront and get it right.”
That focus was one of the reasons Georgia Clinic decided to partner with Health Prime. Dr. Parikh credits that decision as one of the reasons they’ve been able to thrive over the past decade, nearly doubling in revenue along the way.
“Before we joined, we had problems staffing our billing department,” he says, referring to the competitive local job market. “We would train them and then they would find a job somewhere else. Ever since switching to Health Prime, the problem is gone.”
The key to making it all work is the partnership and sense of ownership that Health Prime brings to the table, Dr. Parikh explains. He gives them high marks for customer support, availability, and timeliness—all traits that align closely to the central tenet of Georgia Clinic’s own mission. But he doesn’t stop there. When asked for some examples of how else Health Prime has helped his practice, Dr. Parikh veers into the world of compliance. “I like how well they follow regulations. They don’t want to just please me if it means I might get hurt later. Instead they make sure we don’t bill anything that isn’t right. And they’re good at it; we haven’t had an audit in twelve years.”
That attention to detail has also helped them in their Value-Based Care participation. Dr. Parikh’s team has weekly calls with a Health Prime consultant who reviews their quality metrics, allowing the clinic to focus on getting the right patients in for chronic care, preventative screens, and other necessary treatment. Currently Georgia Clinic boasts a 4.3-star rating or better with multiple private insurers.
“They’ve made our life so easy. That chronic, persistent insecurity about how much money would be left on the table is all gone.”
When asked what Health Prime has meant to Georgia Clinic over all, Dr. Parikh speaks directly. “It’s made our life so easy. That chronic, persistent insecurity about rejections, denials, how much money would be left on the table is all gone. Now we just focus on being providers of medical care to our patients.”
He smiles and adds,
“Sometimes, other revenue cycle companies call on us and try to lure us away by saying how good they are. Because of Health Prime, we take our reports to them and they don’t call anymore because our results are so much better.”